Column · Reader Service
Inside Choice Home Warranty's Phone System: Where Calls Stall, Where They Move
The actual phone numbers, hold-time tells, and the four escalation phrases that move a denied-claim case off no. From an ex-warranty adjuster.
Column · Ask the Warrantyist · No. 1
"My AC broke and Choice Home Warranty denied my claim. What do I do?"
The denial was reversed. Three steps, sixteen days, and one $150 decision that flipped the appeal file. A playbook for homeowners staring down a pre-existing-condition denial.
The latest
Article
The HVAC Exclusion Most Home Warranty Buyers Miss in 2026
Twenty-three years writing about home warranties. Refrigerant rules, age-based denials, the ductwork exclusion most homeowners do not know about, and the appeal that flips claims.
Review
American Home Shield, by the Numbers: 14 Months of Claims
An ex-warranty-adjuster's 14-month review of American Home Shield: complaint patterns, plan structure, per-item caps, and how AHS earns or loses.
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Inside the Choice Home Warranty BBB File and the Arizona $11.8M Settlement
A claims adjuster's read of the Choice Home Warranty BBB file, the Arizona $11.8M settlement, and the four patterns that keep showing up.
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A Choice Home Warranty AC Denial, Reversed in 16 Days
A first-person account of a denied Choice Home Warranty claim and the three-step appeal that reversed it. For homeowners facing the same.
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Best Home Warranty Companies for 2026
Top US home warranty providers ranked on coverage caps, pricing, claims reputation, and contractor network. Best overall, best budget, best for older homes.
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Complete Choice Home Warranty Review: 2026 Edition
An in-depth review of Choice Home Warranty for 2026. Plans, pricing, claim process, contractor network, strengths, weaknesses, and who should buy it.
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HVAC Replacement: What Home Warranty Covers
HVAC replacement coverage by home warranty provider. Real caps, what's included, and which warranty is worth buying if HVAC is the main concern.
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The Six Contract Clauses That Decide Whether a Home Warranty Claim Is Paid
The six contract clauses that decide whether your home warranty claim gets paid. Real contract language explained, and how to compare providers.
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What to Do When a Home Warranty Claim Is Denied: A Three-Step Playbook
A three-step playbook for appealing a denied home warranty claim. Templates, evidence standards, and when to escalate to your state.
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Six Months Inside Choice Home Warranty: Three Claims, Three Outcomes
A first-person six-month test of Choice Home Warranty across three real claims. Sign-up, each claim outcome, and whether it delivered.
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When a Home Warranty Pays Off, and When It Does Not
A first-person framework for deciding whether a home warranty is worth buying. Real math, real scenarios, and when to skip coverage.
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Choice Home Warranty vs Service Plus (2026)
A head-to-head of two major US home warranty providers. Pricing, service fees, coverage caps, claims reputation, and who each one is right for.
From the Editor
I started The Warrantyist after a denied AC claim and three hours of Reddit threads. The answers I needed were not in top Google results. They were in fine print, class action filings, and stories buried eight comments deep in consumer forums. The FTC's consumer guidance on warranties is the clearest public primer on your rights, but it does not teach you how to fight a denial.
This is the publication I wished existed. Warranties are promises. We report on who keeps them.
— David Keppler, Editor